1. Purpose
The Haenke Tubos Metálicos Flexíveis LTDA External Privacy Policy ("Policy") is designed to demonstrate our commitment to the privacy and security of information collected from Users of interactive services offered on the site.
2. What personal data will Haenke Tubos Metálicos Flexíveis LTDA process?
We may collect information actively entered by you, "User", at the time of contact or registration, by filling out the contact forms and/or newsletter, and also information automatically collected when using our services. Thus, there is the processing of two types of personal data: (i) those provided by the User himself and (ii) those automatically collected by Haenke Tubos Metálicos Flexíveis LTDA.
2.1 Personal Data Provided by the User
Haenke Tubos Metálicos Flexíveis LTDA collects all personal data entered or actively forwarded by the User when contacting or registering on our site. These can be: Full name, email, phone, mobile, date of birth, city, job title, company, message and files. Regardless of which personal data the User actively provides to Haenke, we will only use those that are effectively relevant and necessary to achieve the purposes stated by the User when collecting the data.
2.2 Data automatically collected by our website
Haenke Tubos Metálicos Flexíveis LTDA collects a series of information in an automatic way in the portals of interaction with the User, such as: characteristics of the access device, browser, IP (with date and time), origin of the IP, information on clicks, pages accessed, search terms typed in our portals, among others. For such collection, Haenke Tubos Metálicos Flexíveis LTDA will make use of some standard technologies, such as cookies, pixels and tags, which are used with the purpose of improving your navigation experience in our services, according to your habits and preferences.
Haenke Tubos Metálicos Flexíveis LTDA does not process data defined as sensitive, understood as those related to racial or ethnic origin, religious conviction, political opinion, membership of a labor union or organization of a religious, philosophical or political nature, data concerning health or sex life, genetic or biometric data, nor data of children, thus considered individuals under the age of 12, for the general purposes set forth herein. In the unlikely event that it is necessary to process such data, we will request specific and separate consent from the User or from those responsible for them, based on the hypotheses authorized by the General Data Protection Law.
3. For what purposes will Haenke Tubos Metálicos Flexíveis LTDA process your data?
The personal data handled by Haenke Tubos Metálicos Flexíveis LTDA has as its main purposes the possibility of the User to know the offer of products and services on the site, the provision of information via contact forms or newsletter registration, to identify Users who browse the site and keep the User's data updated.
Haenke Tubos Metálicos Flexíveis LTDA may use your information in other services provided directly by us, respecting the purposes exposed and the consent that you previously granted us, when there is a legal requirement for this collection.
In some cases, it may treat your personal data when necessary for the fulfillment of a legal obligation or the regular exercise of rights in judicial, administrative or arbitration proceedings.
In addition, it may also process personal data based on its legitimate interest, always to the extent of its expectation, and never to the detriment of its interests, rights and fundamental freedoms.
Additionally, the information collected may, upon acceptance of our Policy, be used for advertising purposes, such as sending e-mail marketing to the user or contacting them by phone, SMS, letter, and messaging applications such as WhatsApp. If you feel uncomfortable and no longer wish to receive any advertising information from Haenke Tubos Metálicos Flexíveis LTDA, you may, at any time, request to unsubscribe by manifesting your opposition.
4. With whom will Haenke Tubos Metálicos Flexíveis LTDA share your personal information?
Haenke Tubos Metálicos Flexíveis LTDA uses, for the operationalization of its services, partnerships with marketing platforms and ERPs. Thus, Haenke Tubos Metálicos Flexíveis LTDA may share your personal information, in the hypotheses exposed below:
A. With partner companies and suppliers in the development and provision of services to you;
B. With authorities, government entities or other institutional third parties, for the protection of Haenke Tubos Metálicos Flexíveis LTDA interests in any type of conflict, including lawsuits and administrative proceedings;
C. In the case of transactions and corporate changes involving Haenke Tubos Metálicos Flexíveis LTDA, in which the transfer of information will be necessary for the continuity of services;
D. Upon court order or by the request of administrative authorities that hold legal competence for its requisition.
E. With financial institutions, for credit analysis and protection.
5. How does Haenke Tubos Metálicos Flexíveis LTDA keep your personal data secure?
Any information provided by the User will be collected and stored in accordance with the strictest security standards. To this end, Haenke Tubos Metálicos Flexíveis LTDA adopts various precautions, in observance of the guidelines on security standards established in the legislation and its Information Security Policy, such as:
A. Uses the latest methods and equipment available in the market to encrypt and anonymize your personal data, when necessary;
B. Has protection against unauthorized access to its systems;
C. Only authorizes the access of specific persons to the location where their personal information is stored, provided that this access is essential to the development of the intended activity;
D. Guarantees that those agents, internal employees, or external partners who carry out the processing of personal data must commit to maintaining the absolute secrecy of the information accessed, as well as to adopting the best practices for handling this information, as determined in the policies and procedures.
Access to the information collected is restricted to employees and authorized persons. Those who unduly use this information, in violation of this Privacy Policy and Information Security Policy, will be subject to appropriate disciplinary and legal sanctions.
Although Haenke Tubos Metálicos Flexíveis LTDA adopts the best efforts to preserve your privacy and protect your personal data, no information transmission is totally secure, so that we do not fully guarantee that all the information you receive and/or send will not be subject to unauthorized access perpetrated by means of methods developed to obtain information in an improper manner, such as technical failures, viruses or invasions of the site's database.
In any event, in the unlikely event of an incident of this nature, Haenke Tubos Metálicos Flexíveis LTDA guarantees to make every effort to remedy the consequences of the event.
6. For how long will Haenke Tubos Metálicos Flexíveis LTDA store your data?
Your personal data will be automatically eliminated by Haenke Tubos Metálicos Flexíveis LTDA when it is no longer useful for the purposes for which it was collected and is no longer necessary to fulfill any legal obligation directed to Haenke Tubos Metálicos Flexíveis LTDA, or when the User requests its elimination, unless the maintenance of the data is expressly authorized by law.
User information may be retained for compliance with legal or regulatory obligations, transfer to third parties - provided the requirements for data processing are met - and for the exclusive use of Haenke Tubos Metálicos Flexíveis LTDA, including the exercise of its rights in legal or administrative proceedings.
7. What are your rights as a holder of personal data?
Haenke Tubos Metálicos Flexíveis LTDA respects and guarantees the User, the possibility to submit requests for the treatment of their personal data, based on the following rights:
A. Confirmation of the existence of treatment;
B. Access to personal data;
C. Correction of incomplete, inaccurate or outdated data;
D. Anonymization, blocking or deletion of unnecessary, excessive data or data treated in violation of the law;
E. Data portability to another service or product provider, upon express request by the User;
F. Deletion of data processed with the User's consent;
G. Obtaining information about the entities with which you have shared your data;
H. Information about the possibility of the User not providing consent, as well as to be informed about the consequences in case of refusal;
I. Revocation of consent.
8. How to exercise your rights as a data subject?
Your rights as holder of personal data may be exercised directly by you, from the management of registration information, while another part will depend on the sending of a request through the email haenke@haenke.com.br, for further evaluation and adoption of the necessary measures.
The User is aware that any request for deletion of information essential for the management of his registration with Haenke Tubos Metálicos Flexíveis LTDA will result in the possible termination of his relationship, with the consequent cancellation of the services then provided.
Haenke Tubos Metálicos Flexíveis LTDA will undertake all reasonable efforts to meet the requests made by Users in the shortest possible time. However, justifiable factors, such as the complexity of the requested action, may delay or prevent its rapid fulfillment, being certain that, in case of delay, it will present the appropriate reasons.
Finally, the User must be aware that his request may be legally rejected, either for formal reasons (such as his incapacity to prove his identity) or legal reasons (such as the request to exclude data whose maintenance is a free exercise of right by Haenke Tubos Metálicos Flexíveis LTDA), being certain that, in the event of impossibility to comply with these requests, Haenke Tubos Metálicos Flexíveis LTDA will present reasonable justifications.
9. What are and how does Haenke Tubos Metálicos Flexíveis LTDA use cookies technology?
Cookies are files or information that may be stored on your devices when you visit the websites or use the online services. Generally, a cookie contains the name of the website that originated it, its lifetime, and a value, which is randomly generated.
Haenke Tubos Metálicos Flexíveis LTDA uses cookies to facilitate use and better adapt its website and applications to the interests and needs of its Users, as well as to assist and improve its structures and content. Cookies may also be used to speed up your activities and future experiences with our services.
Through cookies, the site stores information about browser activity, including IP address and the page accessed. These activity records (logs) will be used only for statistical purposes and metrics of the services made available or for the investigation of fraud or undue changes in its systems and registrations, not for the purpose of providing the data to third parties without the express authorization of the User.
These records may include data such as the User's IP address, the actions performed on the site, the pages accessed, the dates and times of each action and access to each page of the site, information about the device used, operating system version, browser, among other installed applications.
Cookies can be divided according to the information they store and their purpose, namely:
A. Necessary Cookies: These are essential for the website to load correctly and allow you to navigate correctly, as well as make use of all available features.
B. Performance Cookies: These help us understand how visitors interact with the Haenke Tubos Metálicos Flexíveis LTDA website, providing information about the areas visited, the time spent visiting the site and any problems encountered, such as error messages.
C. Functional Cookies: Allow the page to remember your choices, to provide a personalized experience. They enable Users to watch videos, use social tools, comment fields, forums, and more.
D. Marketing Cookies: These are used to provide more relevant and interesting content to Users. They can be used to provide more targeted advertising or limit the number of ads that are served on the site's pages. They also allow for the measurement of the effectiveness of a launched advertising campaign.
At any time you may revoke your consent to the use of cookies by using your preferred browser settings.
10. Contact
If you have any questions or concerns regarding your privacy or the treatment of your personal data by Haenke Tubos Metálicos Flexíveis LTDA, please direct them to our e-mail address haenke@haenke.com.br.
11. Applicable Laws
This Policy was prepared to meet and comply with Federal Law No. 13,709/2018 (General Law of Protection of Personal Data), Federal Law No. 12,965/2014 (Marco Civil da Internet) and Federal Law No. 8,078/1990 (Code of Consumer Protection), without prejudice to compliance with other legislation applicable to our Haenke Tubos Metálicos Flexíveis LTDA.
